FAQS
WHAT ARE YOUR SHIPPING OPTIONS WITHIN THE UNITED STATES?
We offer a variety of shipping options for you to choose from. Below you can review them.
Standard Shipping - 3 to 5 day processing. These orders are typically processed and shipped 3-5 days after ordering.
Indianapolis orders are processed in 1-2 business days and typically delivered within 1-2 business days.
Note, due to the current Covid-19 pandemic, you may experience slight delays. We offer you the option of shipping providers at checkout.
HOW DO I TRACK MY ORDER?
Depending on the shipping option you chose at checkout, your order will be processed within 24-72 hours. After your order is processed, you will receive an email and/or text message confirming that your order has been shipped. This email will also contain your tracking number. Please allow 24-48 business hours for your shipment details to update with USPS or delivery.
I'VE SEEN AN ITEM BUT I CANNOT SEEM TO FIND IT ONLINE?
Please use the search bar to type in a description or keyword matching the item. If nothing is shown, it's likely that the item is sold out.
WHAT IS CONSIDERED A FINAL SALE?
All swimwear, bodysuits and clearance items are final sale. Refunds and exchanges are not permitted.
MY COUPON CODE IS NOT WORKING. WHY?
If you are having difficulties with your coupon code please contact us as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions.
MY ORDER HASN'T BEEN DELIVERED. WHAT SHOULD I DO?
Please contact your local USPS or UPS location dependent on the shipping service your order was to be delivered by. If after contacting the shipping provider you still need assistance regarding locating your order feel free to contact us at info@shopatluxeavenue.com and one of our representatives will be happy to assist you.
HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?
Upon completion of your order a confirmation email with the details of your order will be sent to you. When your order is complete, you will be transferred to a confirmation page containing your order number. If you have any additional questions, feel free to contact our support team at info@shopatluxeavenue.com.
I'VE JUST PLACED MY ORDER, CAN I CHANGE IT?
Please send us an email as soon as possible if you would like to change something in your order. Please note that we cannot ensure that the item you would like to exchange for will still be available.
HOW DO I PROCESS A RETURN OR EXCHANGE?
Please send an email to info@shopatluxeavenue.com and include your order #, reason for return or exchange, and picture of item(s) you're returning/exchanging. You will then get a reply with further instructions. Please allow 24-48 hours for our response.
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* Please note you will need to contact us and provide your return tracking number. Failing to do so will cause delays in your return being processed. *
DO YOU SELL GIFT CARDS?
Yes. Please visit this page for more info and to purchase one. Our e-gift cards do not have an expiration date. You can purchase for yourself, or for someone else.
HAVE YOU RECEIVED MY RETURN ITEMS? HOW LONG DOES IT TAKE TO RECEIVE MY STORE CREDIT?
Please allow up to 7 business days for us to process your return. Once your return has been received and processed a confirmation email will be sent to the email address provided upon checkout. If you have not received an email within 7 business days of us receiving the package, please contact our customer service team at info@shopatluxeavenue.com and we will be happy to assist you.
I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
In the rare event that you receive a damaged item, please alert us as soon as possible and provide a photo of the damaged item. We will kindly provide a return shipping label so that you can send your item back. Please note, we are not responsible for damages that occur after wearing or washing the item.